Jobs in Gulf,UAE,Kuwait,Saudi Arabia,Bahrain,Oman,Qatar-Jobsinmea

jobsinmea.com_logo

 



Service Delivery Manager - Riyadh


legacyemirates

Job Id  : 75

Published On  : Wed, 17-Jun-2020
Experience: 7 to 19 years
Qualification level: Graduate,
Job Category: IT-Software
Skillset: Service Delivery
Location: Saudi-Arabia (Riyadh)
Jobseeker Nationality : Jobseekers from any country

Job Description

Urgent Hiring - Service Delivery Manager - Riyadh (#hybrid) Minimum 8 years + experience with at least 4-5 years as #ServiceDelivery Manager Service Level Management: • Develop and maintain the Service Level Agreement • Agree on the #SLA targets with business management and delivery groups • Work with the service management team to configure the SLA under the service management tool • Report on the SLA achievement to management and business owner • Follow up the SLA achievement with the support groups and escalate when needed • Work with the support groups to identify the root cause behind SLA breaches and agree on corrective and preventive actions • Arrange for the internal review meetings with function heads • Arrange for the business review meetings with business managers • Sponsor, design, and manage process changes and improvement • Periodically review and audit process compliance and performance • Address process-related issues and review opportunities for process improvements • Work with the CSI manager to prioritize process improvements Candidate Available in KSA with Transferable Iqama who is Immediately available can apply with their Word CV to

 

 
Disclaimer: Jobsinmea is a platform that facilitates recruiters and jobseekers reach out to each other. Applicants are advised to research the bonafides of recruiters independently. We do not endorse requests for money payments and strictly advise against sharing personal or financial information. If you suspect malpractice, please email to us.



KNOW MORE ABOUT US

FOLLOW US

 

Privacy Policy | Terms of Use      Copyright © 2020 jobsinmea.com. All rights Reserved.