Role: Salesforce Support Engineer-for handling support Role type: Outsourced Working conditions: Full time, On-site Project Duration: One Year (12 months); renewable every year in December Timeline: Urgent / Immediate joining Location: Dubai Benefits: Visa and medical insurance can be provided, if required Duties And Responsibilities As a Salesforce Support Engineer, you’ll work with our team of talented consultants to support Salesforce solutions for our client s across Salesforce platform . As a member of our team, you’ll help our users to solve their challenges via expertly designed Salesforce solutions that leverage both out-of-the-box functionality, including workflows and configuration, as well as custom-developed solutions utilizing Apex and the Lightning framework. Being both business-focused and tech-savvy, you’re able to understand the business requirements quickly and advise our clients on the appropriate Salesforce feature set. Keeping current on technology trends is important, so monitor ing Salesforce releases and upcoming features is key . Qualifications Education and Years of Experience: Bachelor’s in Information Systems , Computer Science or equivalent work experience 4 year(s) of experience developing within the Salesforce Core Cloud ecosystem Required And Desired Skills/Certifications Triage issues and tickets to determine if escalation to Engineering team is necessary for resolution Motivated mindset: Effectively meet or exceed SLAs, perform patches and roster reviews When ticket volume is low, evaluate automation opportunities to enhance existing efficiencies Provide support while having some background in development; no development required for current engagement, but review and evaluation of code is necessary Documentation maintenance Provide on-call support for customer as needed Utilize existing customer tools that include integrations among cloud-based and/or customized solutions necessary to resolve tickets Any 2 of the below certifications: Certified Salesforce Administrator Certified Salesforce App Builder Salesforce Platform Developer 1 Additional Requirements Knowledge of QA best practices and how they apply to the Salesforce platform Knowledge to manual and automated testing on the Salesforce platform Experience drafting testing plans for salesforce deployments Knowledge of Salesforce development concepts such as object design, SOQL, Flows, Permissions, APEX, etc. Strong verbal and written communication skills Interested applicants, please share your cv on